Accreditations and awards

We feel honoured to be recognised for our achievements and high standards through our official accreditations and industry awards.

Accreditations

ISO 9001 - Accredited company

ISO 9001 - Accredited company

We gained our ISO 9001 accreditation in 2009.

ISO is an international organisation with a membership of 162 national standard bodies. The 9001 accreditation demonstrates that a company uses the highest known systems of quality management.

To gain this accreditation, we were evaluated and approved on our quality management principles including a strong customer focus, the motivation of top management, our process approach and continual improvement.

Investors in People – Gold accredited company

Investors in People – Gold accredited company

We achieved the Gold accreditation as Investors in People in 2019.

Investors in People was created to develop a UK national standard of good practice for training and development. It is now recognised in 66 countries.

To win this accreditation we were assessed in the three categories of leading the company with openness and trust, supporting staff by structuring their work and recognising good performance, and improving throughout the company through training and support. We joined this scheme because we firmly believe that training and supporting our people is the best way to help them give all our customers the best service possible.

Ombudsman Services - Registered member

Ombudsman Services - Registered member

We have been a member of the ombudsman service since 2017.

Ombudsman Services assists in dispute resolution. It provides a firm and fair approach to both consumers and service providers to resolve customer complaints with the most appropriate outcome. The Ombudsman Service provides individual support and industry-wide advice.

We take part in this scheme because we take complaints seriously and regard customer happiness as our highest priority.

Awards

Comms Dealer Sales & Marketing Awards – Best Sales Team of the Year winner

Comms Dealer Sales & Marketing Awards – Best Sales Team of the Year winner

In 2019 we won the ‘Reseller Sales Team of the Year’ award in the £2.5m-£10m category.
In 2018 we won ‘Sales Team of the Year’ in the £2.5m-£10m category for the second year running.

Comms Dealer is the UK’s longest established magazine for the information and communications technology (ICT) sector and remains its leading source of information. Comms Dealer’s Sales & Marketing Awards give ICT businesses recognition for the skill, determination and success of their sales and marketing teams.

These awards focus on teams rather than individuals. Winners must demonstrate their enthusiasm for teamwork and their track record in offering the right solutions and providing the best customer service possible.

Shropshire Chamber of Commerce Business Awards – Best small business finalist

Shropshire Chamber of Commerce Business Awards – Best small business finalist

In 2019 we were shortlisted in the ‘Best Small Business’ and ‘Outstanding Customer Service’ categories.
In 2018 we were finalists in the ‘Company of the Year’ category.

The Shropshire Chamber of Commerce showcases the best businesses across the county at the prestigious Shropshire Business Awards, which are now in their 18th year. The winners of these the highly prestigious awards are selected from businesses of all sizes and sectors in Shropshire.

Shortlisted companies must demonstrate their ability to compete in an extremely competitive environment, sustain a competitive advantage and implement strategic plans for future expansion. They must also stand out for their innovative and progressive approach, and demonstrate a commitment to staff development and training.

O2 Partner Awards – Customer and Digital Excellence award winner

O2 Partner Awards – Customer and Digital Excellence award winner

We won the ‘Digital excellence’ award in 2020 for the sixth year running.
We won the ‘Customer Excellence’ award in 2020 for the sixth year running

The O2 network launched its Partner Awards in 2015 to recognise the outstanding achievements of its direct partners. These respected awards are only given after a detailed evaluation process, making them a hybrid between a prize and an accreditation.

The awards recognise the O2 direct partner network’s ability to provide first-class customer service, along with the highest level of digital knowledge and expertise. The judges focus on the customer experience, so choosing an accredited O2 partner guarantees expert knowledge and trustworthiness.

Mobile News Awards – Best B2B Dealer of the Year winner

Mobile News Awards – Best B2B Dealer of the Year winner

In 2019 we won the ‘Best B2B Dealer’ of the year award.

Mobile News magazine is the leading source of information in mobile telephony. Held annually since 1995, the Mobile News Awards are among the most prestigious in the industry. Winners are selected from all companies providing mobile products and services across the UK.

For the mobile dealer category, judges select the winner based on metrics including product portfolio, customer testimonials, staff training, local knowledge and expertise, community initiatives, value-added services and customer retention.

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