Mobile

When porting to a new network, we will tell you what day your number will port. Porting will take place between 09:00 and 17:00. On the day of your port you should continue to use your current device and SIM until you lose network coverage. If your coverage is still showing but you feel that you haven’t received any calls or texts for a while, try dialling your mobile number to see if it rings, or which voicemail service it connects to. If it connects to your new network, you have ported successfully. Please switch off your device, swap to your new SIM card or start using your new device. If you have network coverage on both your old and new SIM card, please switch the old handset off. This will allow the port to complete on your new SIM card. When a number ports on to a different network it usually does this in two stages with voice being first, followed by texts and data.

A spending cap is where a customer has the option to apply a spend cap to their monthly tariff to help control their spend.

Vodafone – call 121 free from your Vodafone phone to check your voicemail. If you’re travelling abroad, call +44 7836 121 121 and enter your security PIN (this will need to be set up before you go abroad).

O2 – As an O2 customer your O2 voicemail is accessible abroad. If you plan on using your voicemail while you are away you will need to make sure that you know your voicemail pin number. If you do not know your voicemail pin, or haven’t set it up, then you will need to reset your pin before you travel:

To reset your voicemail pin:
1. Text the word ‘reset’ 802901.
2. You will receive a text message with a 5-digit code.
3. Next ring your voicemail as normal by dialling 901.
4. You will be prompted to enter your 5-digit code.

You will now be able to reset your voicemail pin. Your pin can be any combination of numbers between 4-10 digits long. When abroad, call 901 as normal to use your voicemail. This will work in most countries. If it doesn’t work, call 1780 free from your mobile or +447802 090 100, and O2 will send you a text with the correct number you need to call.

EE – You may need to enter your voicemail PIN to listen to them when you’re abroad. To set or change your voicemail PIN just follow these simple steps:
1. Call your voicemail before you leave (press and hold 1 on your phone dialler)
2. If you have messages you can get to the main menu by pressing the * key.
3. From the main menu choose option 3, then press 3 (or for T-Mobile plans option 2, then press 1) and follow the instructions about changing your PIN.
4. Enter a number between four and 10 digits. Try to make it something you’ll remember easily.
You can then check your messages by calling your voicemail from your EE phone, or dialling +44 7953 222222 from any other phone.

With Wifi and 4G calling, you can make and receive calls whenever you are connected to Wifi without the use of an additional app. Below you will see a list of handsets that will allow you to use Wifi Calling without the need for an additional app. You will see how you can set up Wifi and 4G Calling on your device.

Setting up Wifi and 4G calling on your iPhone
iPhone Xs, iPhone Xs Max, iPhone X, iPhone Xr, 8, 7, 6S, 6, and SE (including Plus models) Go to Settings > Phone > Wi-Fi Calling. Make sure Wi-Fi Calling is set to ‘On’.

Setting up Wifi and 4G calling on your Samsung
Samsung Galaxy S9, S9 Plus, S8, S8 Plus, Note8, S7, S7 edge and J3 2017, A8, A3 2017, A6, J6, J5 (2017), A5 (2017), Note9. Go to Settings > Connections > Wi-Fi calling. Make sure Wi-Fi calling is set to On.

Setting up Wifi and 4G calling on your Sony
Sony Xperia XZ2, Xperia XZ3, XZ2 Compact, XZ Premium, Xperia XA2, Xperia XZ1, Xperia XZ1 Compact Go to Settings > More > Wi-Fi calling. Make sure Wi-Fi calling is set to On.

Setting up Wifi and 4G calling on your OnePlus
Oneplus 5, 5T, 6 Go to Settings > SIM & network > Enhanced communications. Make sure Wi-Fi calling is set to On.

Setting up Wifi and 4G calling on your HTC
HTC U11 Go to Settings > Call > tap on Wi-Fi Calling to turn on.

It’s no different to a standard call and will come out of your call allowance in the normal way. Calls will be charged at the standard tariff rate should you exceed your allowance.

Using Office 365

“Office 365” refers to subscription plans that include access to Office applications plus other productivity services that are enabled over the Internet (cloud services), such as Microsoft Teams and Exchange Online hosted email for business, and additional online storage with OneDrive.

Many Office 365 plans also include the desktop version of the latest Office applications, which users can install across multiple computers and devices.

The Office 365 plans that are online-only are a great choice for certain business needs, and they are compatible with desktop versions of the latest version of Office, Office 2010, Office 2007 (with slightly limited functionality), Office 2011 for Mac, and Office 2008 for Mac.

All Office 365 plans are paid for on a subscription basis, monthly or annually. With Office 365 you get automatic updates so you will be always be working on the most recent version.

You don’t need to install anything in order to use Office 365. To easily connect your desktop version of Office 2010 and 2007 to Office 365, Microsoft provides Office 365 customers an installable piece of software – called Office desktop setup – at no charge.

Office desktop setup provides many benefits, including:

  • Automatically detecting necessary updates.
  • Installing updates and components upon approval or silently from a command line.
  • Automatically configuring Outlook and Microsoft Teams for use with Microsoft Office 365.
  • Uninstalling itself from the client computer after running.
  • You can find and install Office desktop setup in your Office 365 administration centre. If your plan includes a subscription to Office 2013 applications, you will also be able to install that directly from the Office 365 administration centre.

We help with the roll-out and installation so you can rest assured that it will work in the best way for your business.

It’s principally a cloud-based service so you’ll need the internet at some point to get full use and the best experience from a productivity perspective. However, some services (such as Office on your Desktop – Word, PowerPoint, Excel, etc.) can be used locally when there’s no internet and synchronised later when you get connectivity. This ensures data is accessible across devices and in the unfortunate case of a lost or broken device.

If a customer rolls out the cloud, your data can stay with you and you can use Office 365 as a clean break. This would mean your old data would need to be managed separately. The other option is to migrate all data to the cloud. We would recommend this option but can help you come up with the best option for your business.

Some programs need downloading such as Microsoft Teams. Office 365 products like Word, Excel and PowerPoint can be installed or accessed through a web browser. Updates can be managed centrally by administrators or at a desktop level by Microsoft device management tools. Most download and install automatically. However, your organisation may have policies and infrastructure in place that prevents this from happening.

Yes. Microsoft’s primary focus is on managing the Office 365 infrastructure and maintaining uptime for users. The misconception that Microsoft fully backs up your data on your behalf is quite common but ultimately, you need to ensure you have access to, and control over, your Exchange Online, Sharepoint Online and OneDrive for Business data. Key reasons why backing up Office 365 is critical:

  • Accidental deletion
  • Retention policy gaps and confusion
  • Internal security threats
  • External security threats
  • Legal and compliance requirements
  • Managing hybrid email deployments and migrations to Office 365.

We can help you discover the best solution for your business requirements.

Mobile Device Management (MDM) on MaaS360

Mobile Device Management (MDM) is an industry term for software designed for administration of mobile devices used for business. It allows companies to provide enhanced end user support, increased security features, and enables rapid dissemination of important information.

Maas360 is a mobile device management (MDM) solution from IBM for the administration of mobile devices including smartphones, tablets, and laptops. It is a cloud-based product that can be downloaded as an App.

After installing MaaS360 MDM on your device you will enjoy the following benefits:

  • Securely and easily monitor your data usage and receive notifications designed to help prevent you from incurring overage fees
  • Secure access to updated help and support documents for Mobile Market
  • Vendor support can remotely diagnose and resolve issues with the device or application, reset passwords, remove passcode locks, assist in locating lost devices.
  • Rapid App deployment

Yes, but it does have different functionality on the various operating systems.

Speak to your contact at Radius Connect, who will be happy to set this up for you.

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