When porting to a new network, we will tell you what day your number will port. Porting will take place between 09:00 and 17:00. When a number ports on to a different network it usually does this in two stages. Voice is transferred first, and texts and data afterwards.

On the day of your port, you should continue to use your current device and SIM until you lose network coverage. If your coverage is still showing but you feel that you have not received any calls or texts for a while, try dialling your mobile number to see if it rings, or which voicemail service it connects to. If it connects to your new network, you have ported successfully.

Please switch off your device, swap to your new SIM card or start using your new device. If you have network coverage on both your old and new SIM card, switch the old handset off. This will allow the port to complete on your new SIM card.

A spending cap is a limit that you can choose to place on your spending each month, to keep your usage within the limit of your monthly tariff. With a spending cap, you cannot make more calls or download more data once you have reached your monthly limit.

You can choose to have no spending cap, meaning your usage is unlimited, or a cap value from any of the following: £5, £10, £15, £20, £30, £50, £75, £100 or £200.  These values exclude VAT.

Once you have used up your monthly allowance and any bolt-on allowance, then no further usage is allowed for that billing period.


Your security PIN will need to be set up before you go abroad.

Call 121 free from your Vodafone phone to check your voicemail. If you are travelling abroad, call +44 7836 121 121 and enter your security PIN.


Your security PIN will need to be set up before you go abroad.

If you do not know your voicemail pin, or have not set it up, then you will need to reset your PIN before you travel.

To reset your voicemail PIN:

  1. Text the word ‘reset’ 802901.
  2. You will receive a text message with a 5-digit code.
  3. Next ring your voicemail as normal by dialling 901.
  4. You will be prompted to enter your 5-digit code.

You will now be able to reset your voicemail PIN, which can be any combination of numbers between 4 and 10 digits long.

When abroad, call 901 as normal to use your voicemail. This will work in most countries. If it does not work, call 1780 free from your mobile or +447802 090 100, and O2 will send you a text with the correct number you need to call.

Depending on which country you are in, you will either go straight to voicemail or to your voicemail greeting. If you reach your voicemail greeting, press * on your keypad and enter your PIN to listen to your messages.


You may need to enter your voicemail PIN to listen to messages when you are abroad. To set or change your voicemail PIN, follow these steps:

  1. Call your voicemail before you leave (press and hold 1 on your phone dialler)
  2. If you have messages you can get to the main menu by pressing the * key.
  3. From the main menu choose option 3, then press 3 (or for T-Mobile plans option 2, then press 1) and follow the instructions about changing your PIN.
  4. Enter a number between four and 10 digits. Try to make it something you will remember easily.

You can then check your messages by calling your voicemail from your EE phone, or dialling +44 7953 222222 from any other phone.

With Wi-Fi and 4G calling, you can make and receive calls whenever you are connected to Wi-Fi. Below is a list of handsets that will allow you to use Wi-Fi calling without the need for a special app to do this.

  • Setting up Wi-Fi and 4G calling on your iPhone
    iPhone Xs, iPhone Xs Max, iPhone X, iPhone Xr, 8, 7, 6S, 6, and SE (including Plus models).
    Go to Settings > Phone > Wi-Fi Calling.
    Make sure Wi-Fi calling is set to ‘On’.
  • Setting up Wi-Fi and 4G calling on your Samsung
    Samsung Galaxy S9, S9 Plus, S8, S8 Plus, Note8, S7, S7 edge and J3 2017, A8, A3 2017, A6, J6, J5 (2017), A5 (2017), Note9.
    Go to Settings > Connections > Wi-Fi calling.
    Make sure Wi-Fi calling is set to On.
  • Setting up Wi-Fi and 4G calling on your Sony
    Sony Xperia XZ2, Xperia XZ3, XZ2 Compact, XZ Premium, Xperia XA2, Xperia XZ1, Xperia XZ1 Compact.
    Go to Settings > More > Wi-Fi calling.
    Make sure Wi-Fi calling is set to On.
  • Setting up Wi-Fi and 4G calling on your OnePlus
    Oneplus 5, 5T, 6.
    Go to Settings > SIM & network > Enhanced communications.
    Make sure Wi-Fi calling is set to On.
  • Setting up Wi-Fi and 4G calling on your HTC
    HTC U11.
    Go to Settings > Call > Wi-Fi Calling.
    Tap on Wi-Fi calling to turn on.

Using the O2 Network

Wi-Fi and 4G calling is no different from a standard call.

Charges will come out of your call allowance in the normal way. Calls will be charged at the standard tariff rate if you exceed your allowance.

No, this is not possible.

On the O2 network, you can use ‘O2 travel in Europe’ or add a ‘Rest of world 24 hour pass’ to stay connected while you are away.

You can make calls and send texts back home, as normal.

Roaming in the O2 ‘Europe zone’ is covered as part of each O2 tariff. This means your data, minutes and text allowances will be the same as they are when you are at home.

Please check the O2 website before travelling to make sure you have the latest information.

O2 Europe destinations:

Austria, Azores, Belgium, Bulgaria, Canary Islands, Croatia, Cyprus (not including Northern Cyprus), Czech Republic, Denmark, Estonia, Finland, France, French Guiana, Germany, Gibraltar, Greece, Guadeloupe, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Madeira, Malta, Martinique, Mayotte, Monaco, Netherlands, Norway, Poland, Portugal, Reunion, Romania, Saint Barthelemy, Saint Martin, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom, Vatican City.

The O2 Europe zone roaming service can only be used for periodic travel, like holidays or short breaks. Otherwise, extra charges may be made for using services in the Europe Zone (excluding the UK).

If you think you have been charged by mistake, call 202 from your mobile or 0344 809 0202 from any other phone to speak directly with O2.

Use of O2 services in the Europe Zone is subject to O2’s fair usage policy.

Using Apple devices

There are several ways to begin setting up your iPhone or iPad.

  • For people who have never used a smartphone or online services before
    Set up as “new”, which means starting everything — every setting — from scratch.
  • For people who have had a previous iOS device and are moving to a new one
    Restore from a previous iPhone, iPad, or iPod touch backup. You can do that online with iCloud or over USB with iTunes.
  • For people switching to iPhone or iPad
    Import from Android, BlackBerry, or Windows Phone. Apple has an app in Google Play to make Android easier, but online services let you move a lot of data over from any previous device.

Regardless of whether you are setting up as new, restoring from backup, or switching from another device, everything starts off the same way.

  1. Touch slide to set up and slide your finger across the screen to get started.
  2. Choose your language. If you bought your iPhone or iPad in your country of residence, it should pick the right one automatically.
  3. Choose your country or region. Likewise, this should default to the correct place if you live where you bought it.
  4. Choose a Wi-Fi network and enter its password, if necessary. If you do not have access to Wi-Fi or no networks are found, you can choose ‘use cellular’ instead for an iPhone or iPad with data.
  5. Wait for your iPhone or iPad to activate. It can take a few moments.
  6. Choose whether or not you want to enable ‘location services’. You can always change your mind later, but keep in mind you will need to enable at least some location services to use apps like Maps.
  7. Set up your passcode and touch ID. You can skip this step by selecting ‘set up touch ID later’ but remember that security is important.

As part of the process, you are given the option to

  1. Set up your iPhone or iPad as a new device, or
  2. Restore from a previous device’s iCloud or iTunes backup, or
  3. For iPhone — move over your data from Android.

If you want to restore or transfer your data from an old iPhone, iPad, Android device, Windows phone or Surface, or BlackBerry, we can provide you with useful documents to help.

Alternatively you can set up your device as a new iPhone, rather than restoring from a backup. Doing this with the objective of making your device run faster should not be necessary, as the hardware upgrades alone will do that.

If you are a first-time iPhone or iPad user and do not need to move your data, you will first need to link your device to your iCloud account.

For newer devices, see the Apple website for instructions. This is the initial setup process for iPad and iPhone 8 or older:

  1. Sign in with an existing iCloud Apple ID — simply enter your username (typically your email address) and password).
  2. Tap Use different Apple IDs for iCloud and iTunes if that is how you have things set up.
  3. Create a new, free Apple ID.
  4. Tap ‘skip this step’ if you do not want to do either right now, or if you do not have an Apple ID yet. You can always go back and create one or sign in from the ‘settings’ app at any time.
  5. Tap to agree to Apple’s terms and conditions.
  6. Confirm that you agree one more time.
  7. Set up Apple Pay, Apple’s touch ID-based payment option, if it is available in your area.
  8. Set up iCloud keychain, if you want to store and sync your passwords across all your devices
  9. Set up Siri, Apple’s voice-activated assistant. Also set up ‘hey Siri’ if you want to automatically trigger Siri with the “Hey Siri” catchphrase.
  10. Tap to send diagnostic information to Apple when apps crash or other issues arise. If you would rather not, just tap ‘do not send’.
  11. Turn on display zoom, if you need the extra visual accessibility of a larger interface.

To activate your iPhone SIM:

  1. Remove the SIM from your previous iPhone
  2. Place it in your new iPhone.
  3. Go through the usual setup options, including logging on to your Wi-Fi network.
  4. Wait while the iPhone activates.

Wi-Fi assist switches your Wi-Fi connection to cellular automatically when you have a poor Wi-Fi connection.

This is available with iOS 9 and later operating systems.

With Wi-Fi assist, you can stay connected to the internet even if you have a poor Wi-Fi connection. For example, if you are using Safari with a poor Wi-Fi connection and a webpage does not load, Wi-Fi assist will activate and automatically switch to your cellular connection so that the webpage continues to load.

You can use Wi-Fi Assist with most apps like Safari, Apple Music, Mail, Maps, and more. When Wi-Fi Assist is activated, you will see the cellular data icon in the status bar on your device.

Because you will stay connected to the internet over cellular when you have a poor Wi-Fi connection, you might use more cellular data.

Wi-Fi assist is on by default.

If you do not want your iOS device to stay connected to the internet when you have a poor Wi-Fi connection, you can disable Wi-Fi Assist.

  1. Go to settings > cellular or settings > mobile data.
  2. Then scroll down and tap the slider for Wi-Fi assist.

If your iPhone is not using the SIM from your old phone:

  1. Tap settings > contacts > import SIM contacts.
  2. Wait for the import to complete.
  3. If you are swapping SIM cards, remove the SIM card and replace it with your iPhone SIM card.
  4. Open ‘contacts’ and make sure that the contacts are imported.

Using Office 365

Microsoft Office is a software package that you install on your PC.

‘Office 365’ is a cloud service. It refers to subscription plans that include access to the usual Microsoft Office applications such as Word, Excel and so on, made available over the internet. It includes additional services such as Microsoft Teams and Exchange Online, which is a hosted email for business. It also provides online storage with OneDrive.

Many Office 365 plans include the desktop version of the latest MS Office applications, which users can install across multiple computers and devices.

The Office 365 plans that are online-only, in other words which do not include this desktop version, are a good choice for certain business needs. They are compatible with desktop versions of MS Office, Office 2010, Office 2007 (with slightly limited functionality), Office 2011 for Mac, and Office 2008 for Mac.

All Office 365 plans are paid for on a subscription basis, monthly or annually. With Office 365 you get automatic updates so you will be always be working on the most recent version.

Office 365 will update your version of MS Office.

Many Office 365 plans include the latest version of the MS Office suite as part of the subscription fee, and automatic updates too, so you will always be up to date.

Staying up to date is an important part of keeping your computer resistant to viruses and other attacks.

To connect your desktop version of Office 2010 or Office 2007 to Office 365, Microsoft provides a piece of software for you to install called ‘Office desktop setup’.

You can find and install ‘Office desktop setup’ in your Office 365 administration centre. ‘Office desktop setup’ does the following:

  • Automatically detects necessary updates.
  • Installs updates and components upon approval, or silently from a command line.
  • Automatically configures MS Outlook and Microsoft Teams for use with Microsoft Office 365.
  • Uninstalls itself from your computer after it has done all this.

If your plan includes a subscription to Office 2013 applications, you will also be able to install that directly from the Office 365 administration centre.

We help with the roll-out and installation, so you can rest assured that it will work in the best way for your business.

Yes, all files are saved locally as well as being backed up in the cloud.

Some services, such as the MS Office packages on your desktop including Word, PowerPoint and Excel can be used locally when you have no internet, and then synchronised with the cloud versions of your files later when you get connectivity.

This means you can still work if the internet goes down. It also means you can get back-ups of your past work if you lose or damage a computer or other device.

Office 365 is a cloud-based service, so you will need the internet at some point to get full use and the best experience from a productivity perspective.

If you decide to adopt the cloud to store your data, you have two options:

  1. Your old data can stay with you on your servers, and you can use Office 365 from the cut-off point. This would mean your old data would need to be managed separately.
  2. You can migrate all data to the cloud.

We usually recommend the second option, but we can help you make the right decision for your business.

The answer is, a bit of both.

Some programs need downloading such as Microsoft Teams. Office 365 applications including Word, Excel and PowerPoint can be installed if you wish.

Alternatively you can access Office applications such as Word, Excel and PowerPoint through a web browser.

Most updates download and install automatically.

Some organisations may have policies or infrastructure that prevent this from happening.

Updates can be managed centrally by administrators, or at a desktop level by Microsoft device management tools.

Any device with internet is suitable. Some will give a better experience than others.

Users can enjoy a consistent and familiar Office experience across PCs, Macs, Windows tablets, iPads, and most mobile devices. Each user can install Office on 5 PCs or Macs, 5 Windows tablets or iPads, and 5 phones.

The simple answer is yes.

Microsoft’s primary focus is on managing the Office 365 infrastructure and maintaining uptime for users. The misconception that Microsoft fully backs up your data on your behalf is quite common.

In reality, you need to ensure you have access to, and control over, your Exchange Online, Sharepoint Online and ‘OneDrive for Business’ data.

Key reasons why backing up Office 365 is critical:

  • Accidental deletion
  • Retention policy gaps and confusion
  • Internal security threats
  • External security threats
  • Legal and compliance requirements
  • Managing hybrid email deployments and migrations to Office 365.

We can help you discover the best solution for your business requirements.

Mobile Device Management (MDM) on MaaS360

Mobile Device Management (MDM) is an industry term for software designed for the administration of mobile devices used for business. It allows companies to provide end-user support and increased security features. It also enables the rapid dissemination of important information.

Maas360 is a mobile device management (MDM) software package from IBM for the administration of mobile devices including smartphones, tablets, and laptops. It is a cloud-based product that can be downloaded as an App.

After installing MaaS360 MDM on your mobile device, you will be able to do the following:

  • Securely and easily monitor your data usage
  • Receive notifications to help prevent you from incurring unexpected fees outside your monthly allowance
  • Access up-to-date help and support documents for Mobile Market
  • Have problems with your device or applications diagnosed and resolved remotely by the vendor support team. They can also reset passwords, remove passcode locks and assist in locating lost devices.

You will receive an enrollment request via text or email from MaaS360. You can follow the directions included in the enrolment request.

Yes, but it does have different functionality on the various operating systems.

Speak to your contact at Radius Connect, who will be happy to set this up for you.

Using McAfee security software

McAfee Multi Access is multi-device, cross-platform cyber security software.

It protects both online and offline activities from all cyber threats. It supports all main platforms (iOS, Android, Windows, Mac) and devices (smartphones, tablets and laptops / PCs).

It does not drain the battery or affect the performance of the devices.

Most of us connect and transact online with tablets, smartphones, laptops and desktops. We are all at risk of cyber-crime.

McAfee provides one easy way to install and manage protection on multiple devices.

  • Pay a single subscription that protects PCs, Macs, tablets and smartphones.
  • Get constant protection against online threats and spam email.
  • Also have comprehensive protection for your data and lost or stolen devices.
  • Organise and manage all your security from the cloud.

McAfee Multi Access is designed for companies with up to 20 employees.

It is well suited to companies with no internal IT admin support, as it is managed by the employees themselves.

Anyone who goes online needs to be protected from viruses, rogue websites, spam email, malware and other threats. Taking out the necessary protection will prevent you from suffering from cyber-crime, such as having your data stolen or your computer disabled.

Microsoft only supports Internet Explorer.

McAfee Multi Access supports all browsers including Safari, Chrome and Firefox.

If you store or handle customer data, even simply customer names and contact details, this is protected by the General Data Protection Regulations and you are legally responsible for protecting it. Leaking customer data could negatively affect your reputation or profits.

Losing your own business information if your computer is disabled by malware could cost you lost business.

  • 42% of all UK businesses suffered a cyber breach or attack in the past 12 months.
  • Large firms identified 12 attacks a year and medium-sized firms an average of 6 a year.

McAfee Multi Access costs £3 excluding VAT per user per month, for up to and including five devices.

The licences are linked to one account, for one person. If more devices are required, it costs £1 excluding VAT per additional device per month. A 5-device licence must be purchased first in order to purchase the additional 1-device licences.

You can buy it as a stand-alone subscription, or as part of a bundle with broadband, mobile or tablets.

Yes. It is compatible with both of these services.

Yes. McAfee covers mobile devices as well as tablets, laptops and Macs.

This means you can work safely online wherever you are.

Windows Phones are not supported.

Very easy. Employees enrol their devices themselves, to make sure they are protected.

It is easy to maintain, too. Users can access the McAfee management console to manage the protection of all their devices.

No. The product comes as one McAfee Multi Access licence for five devices per user.

Your devices, your online identity and your data are protected.

  • McAfee Multi Access warns you about any untrustworthy websites before you access them.
  • It safely protects and stores your online passwords.
  • It prevents mobile malware from accessing your device, which prevents information from your device, including photos, contacts and other data being stolen.
  • McAfee Multi Access includes features such as internet firewall for PCs and Macs.

Yes. McAfee will continue to protect you against all the latest viruses, malware and other threats for the duration of your McAfee contract.


McAfee Multi Access has a high-performance scanning engine that guards your devices without slowing them down.

It has been specially designed to be a very light product in terms of system resources. There will be no noticeable impact on your mobile device, and it will actually help to optimise its performance.


TrueKey stores all your passwords securely, and it syncs across all your devices. You can unlock with facial recognition, swipe unlock or use a master password.


  • McAfee Multi Access can remotely locate your Android device and send an SMS to it with details on where to return it to if found.
  • iPhones and iPads can be remotely located.

Yes. McAfee Multi Access can be used worldwide.

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