RADIUS PAYMENT SOLUTIONS TRADING AS RADIUS CONNECT (“RADIUS”) PRIVACY NOTICE
Important information about Radius:
Radius and its affiliates (collectively referred to as “Radius“, “we”, “us”) takes its data protection and privacy responsibilities seriously. This ‘Privacy Notice’ (also often referred to as a ‘Fair Processing Notice’) explains how we collect, use and share personal information in the course of our business activities, including:
The Radius entity responsible for your personal information will be the member of Radius that originally collects information from or about you. This will be explained at the point at which your personal information is first collected by that Radius entity, for example where you or the business you work for engages us to provide a service or where we engage you to provide a service to us.
You can find out more about Radius at www.radiuspaymentsolutions.com or by contacting us using the information in the contact us section.
If you no longer wish to receive any Marketing material, you can unsubscribe by emailing firstname.lastname@example.org
We may amend this notice from time to time to keep it up to date with legal requirements and the way we operate our business. Please regularly check these pages for the latest version of this notice.
You might find external links to third party websites on our website. This privacy notice does not apply to your use of a third party site
WHAT PERSONAL INFORMATION WE COLLECT AND WHEN AND WHY WE USE IT
|In this section you can find out more about
· the types of personal information we collect
· when we collect personal information
· how we use personal information
· the legal basis for using personal information
When we collect information
We collect information about you if you:
Personal information we collect and use if you use our websites or online services
On our website, personal information (such as your name, address, telephone number, or email address) is collected when you voluntarily submit it through a website form, such as during a request for information about our services. Other information that may also constitute personal information (such as your browser type, operating system, IP address, domain name, number of times you visited the website, dates you visited the website, and the amount of time you spent viewing the website) may be collected via cookies and other tracking technologies (such as transparent GIF files). Aggregate Information (such as how many times visitors log onto the website) may also be collected.
Personal information we collect and use if you purchase one of our products or services
Where you purchase or receive our services, we may collect:
Personal information we collect and use if you work with us as a business partner
Where you are engaged by us to provide goods or services to Radius, we may collect:
Personal information we collect and use if you are identified as a potential customer or business partner
We collect information directly, from other members of the Radius group, and from other third party lead providers about organisations who feel might like to hear from us or receive our products and services. In those circumstances, we may collect basic identification and contact information (such as your name, address, telephone number, and email address) in order to fulfil your order, provide our services and manage your account in order to market our goods and services to you. We will only do so in accordance with your preferences and as described in this privacy notice.
The legal basis for using your personal information
We will only collect, use and share your personal information where we are satisfied that we have an appropriate legal basis to do this. This may be because:
SHARING PERSONAL INFORMATION WITHIN RADIUS, WITH OUR SERVICE PROVIDERS, OUR REGULATORS
|In this section you can find out more about how we share personal information:
· within Radius
· with third parties that help us provide our products and services; and
· our regulators.
We share your information in the manner and for the purposes described below:
EXPLAINING MORE ABOUT DIRECT MARKETING, PROFILING AND AUTOMATED DECISION MAKING
|In this section, you can find out more about
How we use personal information to keep you up to date with our products and services
We may use personal information to let you know about Radius products and services that we believe will be of interest to you. We may contact you by email, post, or telephone or through other communication channels that we think you may find helpful. In all cases, we will respect your preferences for how you would like us to manage marketing activity with you.
How you can manage your marketing preferences
To protect privacy rights and to ensure you have control over how we manage marketing with you:
We recommend you routinely review the preference settings within your Radius account.
When and how we undertake profiling and analytics
When and how we carry out automated decision making
TRANSFERRING PERSONAL INFORMATION GLOBALLY
|In this section, you can find out more about:
· how we operate as a global business and transfer data internationally.
· the arrangements we have in place to protect your personal information if we transfer it overseas.
Radius operates on a global basis. Accordingly, your personal information may be transferred and stored in countries outside the EU, including the United States of America, that are subject to different standards of data protection. Radius will take appropriate steps ensure that transfers of personal information are in accordance with applicable law and carefully managed to protect your privacy rights and interests and transfers are limited to countries which are recognized as providing an adequate level of legal protection or where we can be satisfied that alternative arrangement are in place to protect your privacy rights. To this end:
HOW WE PROTECT AND STORE YOUR INFORMATION
We have implemented and maintain appropriate technical and organisational security measures, policies and procedures designed to reduce the risk of accidental destruction or loss, or the unauthorised disclosure or access to such information appropriate to the nature of the information concerned. Measures we take include placing confidentiality requirements on our staff members and service providers; destroying or permanently anonymising personal information if it is no longer needed for the purposes for which it was collected.
Storing your personal information
We will store your personal information for as long as is reasonably necessary for the purposes for which it was collected, as explained in this notice. In some circumstances we may store your personal information for longer periods of time, for instance where we are required to do so in accordance with legal, regulatory, tax, accounting requirements.
In specific circumstances we may store your personal information for longer periods of time so that we have an accurate record of your dealings with us in the event of any complaints or challenges, or if we reasonably believe there is a prospect of litigation relating to your personal information or dealings.
LEGAL RIGHTS AVAILABLE TO HELP MANAGE YOUR PRIVACY
Subject to certain exemptions, and in some cases dependent upon the processing activity we are undertaking, you have certain rights in relation to your personal information. Click on the links below to learn more about each right you may have:
We may ask you for additional information to confirm your identity and for security purposes, before disclosing the personal information requested to you. We reserve the right to charge a fee where permitted by law, for instance if your request is manifestly unfounded or excessive.
Subject to legal and other permissible considerations, we will make every reasonable effort to honour any request promptly or inform you if we require further information in order to fulfil your request.
We may not always be able to fully address your request, for example if it would impact the duty of confidentiality we owe to others, or if we are legally entitled to deal with the request in a different way.
Right to access personal information
You have a right to request that we provide you with a copy of your personal information that we hold and you have the right to be informed of;
Right to rectify or erase personal information
You have a right to request that we rectify inaccurate personal information. We may seek to verify the accuracy of the personal information before rectifying it.
You can also request that we erase your personal information in limited circumstances where:
We are not required to comply with your request to erase personal information if the processing of your personal information is necessary:
Right to restrict the processing of your personal information
You can ask us to restrict your personal information, but only where:
· its accuracy is contested, to allow us to verify its accuracy; or
· the processing is unlawful, but you do not want it erased; or
· it is no longer needed for the purposes for which it was collected, but we still need it to establish, exercise or defend legal claims; or
We can continue to use your personal information following a request for restriction, where:
Right to transfer your personal information
You can ask us to provide your personal information to you in a structured, commonly used, machine-readable format, or you can ask to have it transferred directly to another data controller, but in each case only where:
Right to object to the processing of your personal information
You can object to any processing of your personal information which has our legitimate interests as its legal basis, if you believe your fundamental rights and freedoms outweigh our legitimate interests.
If you raise an objection, we have an opportunity to demonstrate that we have compelling legitimate interests which override your rights and freedoms.
Right to object to how we use your personal information for direct marketing purposes
You can request that we change the manner in which we contact you for marketing purposes.
You can request that we not transfer your personal information to unaffiliated third parties for the purposes of direct marketing or any other purposes.
Right to obtain a copy of personal information safeguards used for transfers outside your jurisdiction
You can ask to obtain a copy of, or reference to, the safeguards in the event that your personal information is transferred outside of the European Union.
We reserve the right to redact any data transfer agreements to protect our commercial interests.
Right to lodge a complaint with your local supervisory authority
You have a right to lodge a complaint with your local supervisory authority if you have concerns about how we are processing your personal information.
We ask that you please attempt to resolve any issues with us first, although you have a right to contact your supervisory authority at any time.
The primary point of contact for all issues arising from this privacy notice, is our Data Protection Officer. The Data Protection Officer can be contacted via:
If you have any questions or concerns regarding our compliance with this notice and the data protection laws, or if you wish to exercise your rights, we encourage you to first contact us. We will investigate and attempt to resolve complaints and disputes and will make every reasonable effort to honour your wish to exercise your rights as quickly as possible and in any event, within the timescales provided by data protection laws.
Additional Privacy Notices
We may undertake certain processing of personal information which are subject to additional Privacy Notices and we shall bring these to your attention where they engage.
Notice of changes
Radius may change or update this Privacy Notice at any time.
Should we change our approach to data protection, you will be informed of these changes or made aware that we have updated the Privacy Notice so that you know which information we process and how we use this information.
This Privacy Notice was last updated and reviewed on 26th November 2019 – Version 1.1.