Business Phone System Guide

What is a business phone system? And how does it add value to your business 

Communication is all-important in the 24/7 modern business world. Your business needs to stay at the forefront of competition, which only a multi-channel communication system can provide. 

An industry-leading business phone system provides what you need to succeed. Yet picking the provider that suits your needs can be difficult. With this guide, you’ll know what to expect and be able to make the right choice. 

What is a business phone system?  

It’s a multiline telephone network that typically uses key telephone system (KTS) or private branch exchange (PBX) technology. 

The technology offers an intelligent, integrated system capable of working the way you need it to. It future-proofs your business, but also offers scalability—when you need to grow, so can the system. 

And there are advanced features that let your employees stay connected wherever they are in the world and from any device. 

What’s the best business phone system? 

Acquiring a world-class system is essential, whether you’re a large, medium or small business. They’re a real gamechanger. 

One of the crucial aspects is to get the right system. And that’s where we here at Radius Connect can help you meet your business targets. We offer: 

  • Hosted voice solutions 
  • Desktop applications 
  • Mobile integration 

That’s through the variety of systems we operate, which are designed to get the job done. Here are the details you need to know about how our systems work.  

Hosted voice 

This is VoIP (a cloud solution), an affordable desktop phone solution with supporting hosted voice software allowing for phone calls across the internet. 

Its key benefits are that it’s scalable, flexible, cost-effective and easy to setup (and use). Some of the advanced features you can get are desktop.  

  • On-hold marketing 
  • Call recording 
  • Professional voicemail 
  • Call reporting and analytics 
  • Self-serve admin portal 

And with your desktop application, you’ll also get:  

  • Video conferencing 
  • Screenshare 
  • Online/Away presence 
  • Instant messaging 
  • File share and storage 

Mobile integration 

Get more from your mobile handsets with integration to your system.  

You can unify your setup by combining your inbound and outbound communications into one platform. The features included as standard are: 

  • Auto attendant 
  • Call pickup groups 
  • Voicemail 
  • Hunt groups 
  • Call forwarding 

Video conferencing 

Advance your business connections with video conferencing, whether to cater for new remote workers or to handle international client calls. 

The key benefits are for team engagement, collaboration, resource saving, virtual support for customers and to record meetings. 

And it is cost-effective, as you can swap on-site meetings for instant video calls instead. That saves everyone time and money and improves your business efficiency. 

Anytime, anywhere and on any device 

 In short, we provide businesses like yours with systems as advanced, or simple, as you need them to be. That’s right, we tailor each system to meet your needs.  

With a range of different integrated systems with all the features you need to run your business, we keep you connected anywhere. And that’s from any device.  

How do business phone systems work? 

Cloud-based PBX phone systems are, essentially, a hybrid of IP-based and hosted business phone systems. That’s where the data is stored in the cloud or internet.   

Cloud-based consists of two parts: 

  1. Cloud computing 
  1. PBX 

Once it’s setup, you can use the system across: 

  • Smartphones 
  • VoIP phones 
  • Landlines 
  • Softphones 

Employees using the system will use either their desktop computer, laptop or smartphone to start calls or video conferences with colleagues, customers or clients.  

You have few hardware costs for this service. What you have to do is subscribe to a service provider. After that, you’ll be charged a fixed monthly fee. 

How business phone systems increase productivity 

The technology provides all the accessibility and flexibility you need to grow as an organisation. Some of the business benefits are: 

  • Better employee productivity: With the chance to call colleagues, customers and clients from anywhere across the world, the technology is the ideal way to make your staff work smarter than ever.  
  • Scalability: Cloud-based systems have excellent scope to scale up on an as-needed basis. When you subscribe to a service, the package will let you scale up as and when you need to.  
  • Potability: No wires and limited equipment. With a cloud-based system your business is more mobile with its communications than ever before.  
  • Versatility: Use your new system with a wide range of new devices across smartphones, laptops, desktops, IP phones, handsets or softphones.  

All of which ensures your business is in the prime position to benefit. Meet your customers’ expectations, communicate with clients efficiently and watch as your organisation talks its way from strength to strength.  

Get your business phone system from Radius Connect 

Are you ready to subscribe to an industry-leading system? With Radius Connect as your provider, you’ll be instantly setup with:  

  1. A dedicated account manager 
  2. One monthly bill 
  3. An online portal 
  4. 24/7 technical support 
  5. Future-proofed business solutions 

You can get an immediate business phone system quote to find the best package to suit your business needs.  

Or get in touch with us and we’ll talk you through your UK options: 0330 818 5000. And for Northern Ireland: 0330 175 5000.